On purchasing, Stripe will send out your tickets automatically which can either show on your phone (we recommend taking a screenshot) or bring along a printed paper copy - remember to check junk mail if the email isn't immediately sent.
We do not take ticket sales over the phone.
All our tickets prices are the same regardless of age, only exception babes in arms that are either in a sling or carrier for the duration of the event – are free. Any person that puts foot to ground is classed as a paying guest, we have very limited amount of tickets. All ticket prices are the same as the events are designed for the whole family to enjoy.
Unfortunately we cant offer either, we only trade a few days a year with very limited tickets
This means that the time slot you would like is fully booked for the amount of tickets you need, try a different time slot, we always advise purchasing tickets as soon as released. If you subscribe to our newsletter you will receive notification when New Events go on sale.
Most Events Approximately 1 hour unless specified.This may vary dependant on group.
Unfortunately the tickets are non-refundable and not transferable , which is stated in our terms and conditions. Please ensure before you book you have entered the correct information. However we understand that eventualities happen so are happy for you to sell them on, this is your responsibility to ensure you pass on the Stripe tickets to the new purchaser.
Unfortunately we do not have the facilities for people to stay on the grounds for a picnic, however there are lots of restaurants and parks in the local area.We suggest Wickford memorial for picnics and Basildon Leisure for food outlets
We do have face painting, refreshments and also the opportunity to purchase a professional photograph.
Unfortunately due to the nature of this event for health and safety reasons we can not allow buggies/prams/wheelchairs into our events. Safety is paramount
You are taken on a magical immersive trail around themed gardens of our 16th century Manor meeting the characters along the way that will interact with you whilst acting out the story of the theme to the event. We have won many awards for our Events. Please check out our reviews on our Facebook Page – where you can see what our visitors have got to say
Please fill out our contact form with as much information as possible with telephone number so we can call you back and discuss as each package is tailor made.
Yes this is predominantly an outdoor event so please dress according to the weather conditions and wear suitable footwear. If it has been raining we do recommend wearing wellies.
Please note that our stalls do not have card facilities.